All Articles in Consumer protection
Claims Management Regulator fines “The Hearing Clinic” £220,000
CMA takes action on short term car rentals
New regulatory burdens for online medicine retailers
As of 1 July 2015, all those wanting to sell medicines on the web from the UK have had to register with the UK MHRA. An EU common logo must also be displayed. Georgina Graham reports.
Ofcom probes “Winning Weekend” radio competition
Northern Ireland radio station U105 regularly runs a “Winning Weekend” competition. A Saturday competition winner also won the next day, but was told multiple winners were not allowed. Chloe Deng reports on the ensuing Ofcom investigation.
PhonepayPlus compliance note for mobile internet-based services
Growing complaint levels about unexpected charges for mobile internet services have prompted the premium rate telephone line regulator to publish new guidance. Thomas Spanyol reports
France looks to relax alcohol ad law un peu
French MPs have voted to amend the notoriously strict “Loi Evin” of 1991 by narrowing the boundaries of “advertising and propaganda.” Claire Bouchenard of Osborne Clarke Paris reports.
Did Teekanne tea label with correct ingredients list still mislead on content?
“Felix raspberry and vanilla adventure” tea packs with “natural flavourings” and “raspberry and vanilla taste” and raspberry and vanilla pod artwork contained neither. Did the ingredients list save the day after German consumers sued? Mark Nathan and Stephen Groom report
ASA aims for more impact in 2014 Annual Report
Did online advertising finally overtake TV in the complaint stakes? Was “leisure” the most complained about sector again? How many ASA decisions were successfully appealed? What are the ad super-regulator’s goals for 2015? Thomas Spanyol reports.
Consumer Rights Act receives Royal Assent
The Consumer Rights Act 2015 has been passed and will mostly be coming into force on 1 October 2015. Does it implement an EU Directive and what are the key provisions of which marketers should be aware? Ruth Hennessy reports.
Which? lodges grocery market super complaint
After research into a range of supermarket pricing practices, the consumer body “Which?” has lodged a “super complaint” with the Competition and Markets Authority concerning “misleading and opaque” pricing practices in the grocery market. Claire Temple reports.
ECJ Case 96/14 underlines importance of “plain, intelligible language”
ECJ Case 96/14 underlines importance of
ECJ Case 96/14 underlines importance of “plain, intelligible language”
Unwell Monsieur van Hove had loan PPI but sued under EU unfair contract laws when insurers CNP refused to pay out for “total incapacity for work” because his sick note allowed him part time working. Ben Dunham reports.
