All Articles in Consumer protection
New guidance from Brussels on consumer rights directive
Dyson challenges Shark’s “America’s most recommended vacuum brand” claim
The “NAD,” the USA’s equivalent to the UK’s Advertising Standards Authority, has recently adjudicated on a case where consumer reviews were the basis for Euro-Pro’s contested claim. But did they provide adequate substantiation? Felicity Fisher reports.
Government “Midata” project response from energy
Is “superfood” a general food health claim?
France goes its own way with new prize promotion laws
Dismissing claims that it puts France on a collision course with relevant EU Directives, Paris legislators have introduced significant changes to laws affecting promotional prize draws and competitions. Osborne Clarke Paris’s Claire Bouchenard and Isabelle do Rego report.
Direct Marketing Commission gets tough
The “DMC” investigates complaints that Direct Marketing Association members have breached the DMA’s Direct Marketing Code of Practice. Ben Dunham reports on a recent DMC decision concerning nuisance caller Reactiv Media and its implications for their DMA membership.
ASA tests out new “legal backstop”
Spam judgment against John Lewis highlights limits of soft opt-in and ICO Guidance, but questions remain
For the first time, judgment has been given in a fully argued case in which compensation was claimed for receipt of spam. Some key facts are still unclear, but Stephen Groom identifies lessons already clear for all websites with a registration procedure.
New Consumer Contracts Regulations: key points
Is ASA losing the plot as six of ten most complained about ads in 2013 are exonerated?
UK mulls trader injunctions against lookalikes
