All Articles in Consumer protection

Nearly three years on, the measure first vaunted to revolutionise consumer rights across the EU has finally been signed off by EU Ministers. Scheduled for implementation in Autumn 2013, the…

“Winter Wonderland” promises in press ads for a Christmas theme park were criminally misleading, said Bristol Crown Court. Using powers under the Consumer Protection from Unfair Trading Regulations 2008 Judge…

Purely Creative Ltd and related companies encouraged punters by newspaper inserts and mailings to get in touch to claim a prize. The OFT claimed this practice multiply breached the Consumer…

Five companies investigated by the OFT typically charged £10 for “processing” applications for European Health Insurance Cards and passing them on to the authorities. In fact the cards were free…

Bradford Crown Court has passed sentence on Paul Griffiths, who more than halved the claimed mileage on a minibus being sold on eBay, then used two other usernames to artificially…

The July 2009 consumer law White Paper rejected the notion of an across the board, US-style class action right, but it mooted the option of a “consumer champion” who could…

The Patchetts chose their new pool installer from a swimming pool trade association’s list of “vetted” pool installers. So when the installer fouled up, then folded, could they turn to…

Following a six month Ofcom investigation, Phones 4U were found responsible for various mis-selling practices including making mobile phone deal “chequeback” offers difficult to redeem. Katherine Seymour reports.   Topic:…