All Articles in Consumer protection

Five companies investigated by the OFT typically charged £10 for “processing” applications for European Health Insurance Cards and passing them on to the authorities. In fact the cards were free…

Bradford Crown Court has passed sentence on Paul Griffiths, who more than halved the claimed mileage on a minibus being sold on eBay, then used two other usernames to artificially…

The July 2009 consumer law White Paper rejected the notion of an across the board, US-style class action right, but it mooted the option of a “consumer champion” who could…

The Patchetts chose their new pool installer from a swimming pool trade association’s list of “vetted” pool installers. So when the installer fouled up, then folded, could they turn to…

Following a six month Ofcom investigation, Phones 4U were found responsible for various mis-selling practices including making mobile phone deal “chequeback” offers difficult to redeem. Katherine Seymour reports.   Topic:…

EU mandarins are mulling a new Toy Safety Directive which could impose stricter controls on the packaging, marketing and sale of toys within the EU. Frances Vickery considers the implications.…

For those who have only just digested new, EU-inspired “unfair commercial practices” regulations, another chunky consumer protection offering is being served up by EC mandarins. They now propose compressing four…

Wiltshire County Council’s Trading Standards Department, with assistance from the OFT, bring the first case under the Consumer Protection from Unfair Trading Regulations 2008. This is the first Order to…