All Articles in ecommerce
CMA probes cloud consumer services
Cloud storage is used by growing numbers of UK consumers to store photographs, music and documents. Following complaints, the Competition and Markets Authority has launched an investigation into whether service providers are in breach of consumer laws. Ben Dunham investigates.
Face Forward 2016: What will be the key marketing law milestones of the year to come?
At Osborne Clarke’s 17th “Look Back, Face Forward” marketing law forum on 2 December 2015, Jude King and Stephen Groom made their predictions. Catch their slides here.
Consumer Rights Act receives Royal Assent
The Consumer Rights Act 2015 has been passed and will mostly be coming into force on 1 October 2015. Does it implement an EU Directive and what are the key provisions of which marketers should be aware? Ruth Hennessy reports.
United Airlines cancels thousands of bookings
An exchange rate glitch led to UA Denmark’s website advertising flights from Heathrow to Newark for $76. Thousands of travellers quickly booked, but would they be disappointed? Daisy Jones reports on the lessons for drafters of online sales terms and conditions.
Online travel insurer Staysure.co.uk fined £175,000 for data lapse
Following an attack by hackers, three million customer records were put at risk and details of 5,000 payment cards were compromised. Had PCIDSS rules for processing credit card data been adhered to? Chloe Deng reports on the ICO’s findings.
Easyjet complains to ASA about unconnected Easyjet “helplines”
In sponsored search results, CTN Solutions and uk-phone.com both promoted their “Easyjet Customer Services” helplines but had no connection with the airline. Both included disclaimers. Did they work? Ben Dunham reports on the ASA’s decision.
Ideal Home magazine and Ideal Home Show in trade mark dispute
Ideal Home Magazine opened an online shop in 2009 and registered relevant trade marks. They sued when the unconnected operators of the Ideal Home Show went online with the “Ideal Home Show Shop.” Gemma Woodhead reports on the court’s findings.
Car rental giants respond to EC discrimination complaint
CAP top tips for affiliate marketers and PhonepayPlus pipe up too
Digital affiliates drive traffic to brands’ sites and earn a commission for each sale this generates. After various Advertising Standards Authority “Complaint upheld” findings in the sector, the Committee of Advertising Practice and PhonepayPlus have taken action. Anna Williams reports.
New principles for parcel deliveries
New guidance from Brussels on consumer rights directive
