All Articles in Financial services

Consumer Focus has lodged a “super complaint” with the Office of Fair Trading. The target is the travel money industry and areas of concern include complex and unclear charges when…

Prospective purchasers of financial services will often be swayed by terms such as “guaranteed” “protected” or “secure” in financial promotions. But regulator the FSA is concerned about abuse of these…

Unlike in the US, where gift card expiry dates (or “breakage” as the industry calls it) are tightly controlled by consumer protection laws, the UK had no such legislation. Or…

The FSA has delivered a dismal assessment at the end of its recent monitoring of financial promotions using new media and warns that digital financial product marketers need to pull…

The Financial Services Authority has fined Standard life £2.45m (and that’s after a discount for good behaviour) in its first significant penalty of 2010 following a bumper year for fines…

The Financial Services Bill has had its Second Reading debate in the House of Commons and is now in committee. It includes measures enabling US-style class actions to be brought…

A recent Update from the Financial Services Authority tackles cases where promoters of financial services look to defend lack of clarity in an ad by reference to information available elsewhere.…

Following publication of the results of the Financial Services Authority review of online sponsored links in November 2007, the FSA and the Office of Fair Trading have published a joint…

Mis-sellers of financial products should note that the Financial Services Authority is consulting on plans to create a more transparent framework for calculating financial penalties. Up to 20% of relevant…