All Articles in Financial services

It’s been a long time coming and much-trailered, but now the UK Government’s new Financial Services Bill has finally materialised. Apart from the end of the Financial Services Authority, what…

The demise of the Financial Services Authority and (for consumer credit control and, or so it looks, most other purposes) the Office of Fair Trading came closer with the publication…

After a super-complaint by Consumer Focus the Office of Fair Trading has found that consumers are being disadvantaged by confusing deals for buying travel money and using cards overseas. After…

Following a consultation, the Financial Services Authority has published finalised Guidance on Prominence in financial promotions. The guidance offers examples of poor and bad practice when including statutory disclosures and…

From the first, the Coalition Government has nailed its colours to the mast of a radical shake up of the UK’s regime for regulating financial services and financial promotions. Rebecca…

Consumer Focus has lodged a “super complaint” with the Office of Fair Trading. The target is the travel money industry and areas of concern include complex and unclear charges when…

Prospective purchasers of financial services will often be swayed by terms such as “guaranteed” “protected” or “secure” in financial promotions. But regulator the FSA is concerned about abuse of these…

Unlike in the US, where gift card expiry dates (or “breakage” as the industry calls it) are tightly controlled by consumer protection laws, the UK had no such legislation. Or…

The FSA has delivered a dismal assessment at the end of its recent monitoring of financial promotions using new media and warns that digital financial product marketers need to pull…