All Articles in Financial services

The Annual Report 2008/9 published by the Information Commissioner’s Office illustrates that email and SMS campaigns still account over a quarter of all complaints. What are marketers still doing wrong?…

The FSA has recently published a series of case studies together with details of the actions it took and why it felt these particular financial promotions fell short of regulatory…

A review of outdoor financial promotions conducted by the FSA highlights many companies are confused as to whether their ads are exempt from applicable regulations, and many are getting it…

The Financial Services Consumer Panel has called for the FSA to take over from the OFT the regulation of consumer credit business done by FSA-authorised firms. Zoe Hare asks whether…

As the credit crunch bites and the OFT warns consumers about “debt sale” scams, Zoe Hare reports on the regulator’s action against companies offering such services and highlights similar cases…

From November 2009, banks’ and building societies’ day to day relationships with their customers will be governed by new FSA rules. Additional compulsory disclosures in promotional material loom and more,…

A banner ad for the Capital One credit card ended “Click to Apply … 1-minute response guarantee.” So did this mean that any old response within 1 minute would do…

Fox Hayes approved a mailing for overseas clients to send to UK recipients. No investment opportunities were mentioned, but respondents would receive such inducements in due course. Was this first…

The Consumer Credit Directive 2008/48/EC is due for implementation by June 2010. It is likely to impose new obligations on advertisers mentioning credit to provide prescribed information about the credit…

The Financial Services Authority has once again imposed an eye watering financial penalty for mis-selling of financial products. Questionable training practices and commission-driven payment structures were under the spotlight. Louise…

The FSA dealt a hefty fine to Liverpool Victoria Banking Services for breach of its Principles for Businesses in misleading thousands of customers into buying payment protection insurance for their…

The Financial Services Authority is reviewing its enforcement approach and has published a consultation paper on “Transparency as a regulatory tool”. Has it decided finally to follow the ASA example…