The UK parliament has published the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 to promote ADR for consumers. Daisy Jones reports on the impact and changes, especially in relation to e-commerce entities.
Following consultation on a draft, the UK financial services watchdog has published the final version of its guidance on “Social media and Customer Communications.” Sadie Alo reports on the key takeaways for the financial promotions sector.
Providers of lifestyle management weight loss programmes feel it is unfair their ads can only mention obesity where participants are placed under the care of a healthcare professional. Now change is on the cards. Nick Johnson reports.
A press ad for Talk Talk’s “Simply Broadband” package made a “half price” offer of £1.75 a month. BT complained that the reduction was not genuine as £3.50 had not been charged for long enough. Fiona Schneider reports.
In a ground breaking judgment in a behavioural advertising case brought against Google, the Court of Appeal has potentially changed the regulatory game, and not in a good way, for online advertisers. Stephen Groom reports.
A mailing to Amazon account holders offered a 30 DAY FREE TRIAL of its Prime service. Small text in a covering letter said “Paid subscription starts automatically after free trial unless cancelled”. Was this clear enough? George Garrard reports.
Rule 40 bans athletes from appearing in any advertising for non-sponsors during the Games Period. It is a key part of the protection that gives Olympic sponsorship its enormous value. Now there is a move to relax the rule. Nick Johnson reports.
The Gambling Commission has investigated social gaming to determine whether it should be regarded as commercial gambling and regulated under the Gambling Act 2005. Are existing consumer protection laws and regulations not enough? Thomas Spanyol reports.
Transparency is often a concern in so-called “native advertising” where editorial content includes advertising messages.. To help, the IAB has published “Content and Native Disclosure Guidance” to help marketers comply with consumer laws and the CAP Code. George Garrard reports.
From 6 April 2015, the ICO can fine nuisance marketers up to £500,000 without establishing likely substantial damage or substantial distress, but what types of marketing will this extend to and what must ICO still establish? Stephen Groom reports.
PLT charged a monthly fee for a service including registration with the UK “do not call” list, but failed to tell customers that this was otherwise available free of charge. Was this an illegal “misleading omission”? Barney Sich reports.
